Customer Service Representative

Location: Abbotsford, Yarra Falls

This is a hybrid position primarily based in Abbotsford. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office following successful completion of probation, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .

We give you a world of potential

• Do you like helping people?
• Are you good at communicating with people?
• Would you like to belong to a first class, friendly customer service team?
• Full-time position available at our Yarra Falls office.

A role you will love

We are seeking experienced customer service professionals for our customer call centre in Melbourne. You will be the first point of contact for customers who phone, email or make online queries regarding their accounts. Your main responsibility will be to ensure excellent customer service is provided by coaching and supporting your colleagues.

Some of your key responsibilities may include:

• Responding to phone, email and webchat enquiries from customers
• Identify and support customers with complex needs and refer them to appropriate support services
• Drive customer satisfaction through provision of quality service to our internal and external clients
• Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
• Be engaged in own development and identify areas for improvement
• Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided

What will you bring to the role?

• Outstanding listening, oral and written communication skills for gathering and providing information
• A passion for providing a fantastic customer experience
• Fast learner and able to adapt to new systems and processes
• A high level of initiative, tackling problems in a methodical and logical manner
• High energy and motivation to succeed
• Strong attention to detail and an underlying commitment to delivering quality outcomes

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.