Customer Service Representative
Perks & Benefits:
Description
Furthermore, CORRADI USA is the subsidiary of CORRADI SRL in Castelmaggiore, Italy. Our product line includes unique shading solutions such as retractable pergolas, motorized louvered roofs, exterior solar protection screens, retractable arm awnings and our industry leading collection of fabrics. Our 260,000sq ft manufacturing site is centrally located in DFW and allows us the showcase the most revolutionary and modern technology in the industry.
Job Description
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers’ needs to achieve satisfaction, utilizing active listening and probing techniques.
- Provide accurate, valid, and complete information to customers while maintaining a courteous and empathetic demeanour.
- Handle customer complaints, provide appropriate solutions, and alternatives within established guidelines, and follow up to ensure resolution.
- Maintain customer records, track interactions, and document pertinent information.
- Collaborate with other team members and departments to resolve complex customer issues and escalations.
- Generate quotes for products or services based on customer requirements and pricing guidelines.
- Accurately enter orders into SAP software program, ensuring all relevant details are captured and processed efficiently.
- Identify opportunities for process improvement and contribute to the development of best practices.
- Stay up to date on company products, services, and policies to provide accurate information and support.
- Uphold a positive and professional image of the company in all customer interactions.
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
- Proficient for problem-solving in complex situations and the ability to think quickly and adapt to changing situations.
- Empathy and patience in dealing with customers’ concerns and complaints.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Familiarity with customer service software applications and computer systems.
- A positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience customer service role, preferably in a manufacturing environment, with a track record of excellent customer satisfaction.
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