Customer Service Representative

Here's what you'll be doing....

Key Responsibilities include:

• Receive and process by data entry transactions such as purchase orders, order returns, adjustments and order cancellations (training to be provided)
• Process of orders received by phone, mail, fax, and e-mail
• Respond to customer orders with acknowledgement in the medium the order was received
• Collaborate closely with the credit department, warehouse, and other departmental staff
• Respond to customer, publisher and stakeholder inquiries in a timely manner
• Communicate clearly and effectively via emails and phone calls with any and all parties
• Follow up on purchase orders, lost shipments and claims as necessary
• Complete all necessary paperwork for orders, returns and credits, open new accounts as needed

Education, Qualifications, and Experience:

• High school graduate, or equivalent education/experience
• Previous experience in a customer service environment

Knowledge, Skills, and Attributes:

• Excellent customer service skills with demonstrated experience working independently and collaboratively across teams
• Professional communication skills
• Ability to deal with a wide range of customers
• Ability to maintain high level of accuracy and attention to detail
• Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset
• Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:

About University of Toronto Press:

Interested in applying?

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