Customer Service Representative - Call Center, Onsite, No Remote
Perks & Benefits:
Call Center - Customer Service Representative (CSR) Note: This is an onsite position only - There is no remote work
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA.
Selling Points:
- Additional pay differential for the overnight shift
- Full-time position with benefits!
- Inbound calls only
- Work at a premier medical facility
- Help support our veterans
Essential Duties and Responsibilities
- Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00pm-7:30am
- Opportunity to work additional shifts.
- Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
- Transfers calls accurately, quickly, and efficiently for customers.
- Maintains an above average attendance record.
- Follows established standard operating procedures.
Qualifications/Requirements
- High school diploma required
- Prior customer service or call center experience preferred.
- Ability to work without direct supervision
- Knowledgeable about Microsoft Office
- Can work well with medical staff, veterans and elderly
- Has a good work ethic
- Outstanding verbal communication skills (phone etiquette).
- Detail oriented, ability to multi-task, and highly organized.
Veterans and previous federal experience encouraged to apply
Must be able to pass an extensive background check
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