Customer Service Representative - Call Center, Onsite, No Remote

2024-08-11 | Magellan Solutions USA | Fresno | California | United States

Perks & Benefits:

Location:
Fresno, CA

Call Center - Customer Service Representative (CSR) Note: This is an onsite position only - There is no remote work

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA.


Selling Points:

  • Additional pay differential for the overnight shift
  • Full-time position with benefits!
  • Inbound calls only
  • Work at a premier medical facility
  • Help support our veterans


Essential Duties and Responsibilities

  • Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00pm-7:30am
  • Opportunity to work additional shifts.
  • Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
  • Transfers calls accurately, quickly, and efficiently for customers.
  • Maintains an above average attendance record.
  • Follows established standard operating procedures.


Qualifications/Requirements

  • High school diploma required
  • Prior customer service or call center experience preferred.
  • Ability to work without direct supervision
  • Knowledgeable about Microsoft Office
  • Can work well with medical staff, veterans and elderly
  • Has a good work ethic
  • Outstanding verbal communication skills (phone etiquette).
  • Detail oriented, ability to multi-task, and highly organized.


Veterans and previous federal experience encouraged to apply

Must be able to pass an extensive background check

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