Customer Service Representative - Full Time

Description

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Please submit resume/CV in English.

Job Overview and Responsibilities:

• Checking-in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required that includes:
  • Working remote arrivals and departures outside (heat, rain, snow)
  • Driving on the ramp
  • Baggage service handling, incl. occasional lifting of bags up to 25kg
  • Manual handling of aircraft doors
  • Transfer counter
  • United Club lounge
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High School Diploma or equivalent secondary school certificate
• A proven track record of reliability
• Professional image and appearance
• Outstanding customer service skills
• Confident communication skills
• Must be fluent in English and German (written and spoken)
• Ability to travel to other countries for training purposes
• Must be at least 18 years of age
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Must be legally authorized to work in Germany/EU for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

• Previous airport operations experience with United Airlines
• Valid driver's license for Germany
• Fluency in other European languages