Customer Service Specialist

Job Title:

Customer Service Specialist

Job Description

Bring your exceptional customer service skills to a whole new career commencing March 2025.

We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australia’s leading superannuation funds.

Key Role Details:

• Start date 17th March 2025
• $27.17 per hour + super +penalty rates and quarterly performance incentive scheme
• Permanent, full-time onsite opportunities
• Monday to Friday 8am – 8pm
• Saturday 9am to 5pm
• 4 weeks full time paid training

Key Responsibilities:

• First point of contact for customer service and account management
• Ability to understand individual customer needs and deliver a personalised experience
• Support customers through multiple channels.Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and email
• Hold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super.

What's in it for you?

• This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
• Permanent employment opportunity
• Free Parking & in Vibrant - award winning workplace
• Reward and recognition programs
• Perks and partnership discounts with well-known brands
• An exciting role
• Free Employee Assistance Program (EAP) for all staff and immediate family members

Who are you?

You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but exceptional customer service skills are a must!

• Ability to navigate multiple computer systems and programs in a fast-paced environment
• Passionate about customer service and an excellent communicator
• Ability and desire to achieve targets and KPI’s
• Efficient investigation and problem-solving skills
• Ability to adapt and retain product knowledge in dynamic and evolving markets
• Must have full working rights in Australia and be at least 18 years of age
• Ability to complete background and police checks.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We create game-changing career journeys that power our people towards greater opportunities and brighter futures.

If you are excited to take on a new exciting new role, APPLY NOW!

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Ballarat Corner University Drive and Vincent Drive

Language Requirements:

Time Type:

Full time2025-03-03

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