Customs Bureau Agent (Shifts)

Customs Bureau Agent:

Shifts:

Sunday -Thursday

14:00 to 22:00

Reports to: Customs Manager

Location: Hayes

Key Activities

• Liaise with customers to co-ordinate customs entries for the shipment of goods;
• Full declarations both imports and exports
• Transition declarations (T1’s) applicable on exports,
• CCDP frontier and supplementary declarations as required by the customer.
• Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely manner and appropriate manner and promote excellent customer service and engagement
• Ensure all documentation is completed on time, accurately and adhering to compliance rules. Customer requirements must be met and achievement of relevant KPI’s
• Ability to deal with critical requirements, and problem solve activities within processing timelines
• Maintain all customs entries files both electronically and also hard copy files where required for certification and documents, where relevant
• Manage queries from the Global Service Centre (GSC), sending and issuing data when required.
• Respond to any communication from HMRC and other UK Government Departments regarding declaration matters

Stakeholders

• GSC
• Customer (Importer or Exporter)
• Freight forward hauliers
• DGF internal branch offices

DHL Core competencies

Making Customers More Successful:

• Maintains effective relationships with customers.

• Develops, commercializes and delivers high quality/ innovative services or solutions.

• Inspires customers and gains their commitment.

• Gains organisational alignment and support for customer needs.

Shaping Direction:

• Maintains a visionary and global perspective pertaining to strategy.

• Develops sustainable strategies that support Investment, Provider and Employer of Choice.

• Inspires and aligns the organisation to make the strategy a reality.

Driving High Performance:

• Establishes clear, challenging and achievable objectives.

• Aligns resources and the organisation to achieve objectives.

• Regularly reviews and communicates progress against objectives and adjust as needed.

• Champions continuous improvement and innovation.

• Inspires results and respect through empowerment, accountability recognition and rewards.

Developing Others:

• Provides employees with candid and regular feedback.

• Provides employees with development opportunities.

• Supports employees with career opportunities.

• Inspires employees to develop themselves.

Developing Self:

• Conveys a clear sense of personal goals and values.

• Actively seeks feedback to improve performance.

• Develops new skills and modifies behaviours based on feedback.

• Takes personal responsibility for career and development.

Respect & Results

· Is results orientated when it comes to shaping our structures and processes and developing people.

· Maintains a respectful attitude at all times towards our teams, colleagues and customers by listening and understanding others perspective.

Skills and experience:

• Some experience of working in Customs desirable.
• Knowledge and experience of customs and excise procedures, invoicing customers, handling documents by importer / exporter to and from overseas.
• PC literate, good communicator, excellent telephone manner, organised with good administration skills. Proven track record of delivering excellent customer service.