Front Desk Associate - Employment Services

Hours: 7.5 hours per day within office hours

Location: Cranbrook WorkBC Centre

Office hours: Monday - Wednesday & Friday 8:00am – 4:00pm; Thursday 9:30am – 5:30pm

Pay: 23.40-24.40 based on experience

Position Purpose:

As a Front Desk Associate, you will play a vital role in assisting job seekers on their journey to sustainable employment. You will be responsible for welcoming clients to our offices, providing administrative support, supporting their online job search and basic resume building, as well as connecting clients with valuable resources and services in our community.

About us: At Kootenay Employment Services, we are dedicated to helping individuals find meaningful employment opportunities. Our team is committed to providing top-notch services and support to job seekers in our community. Kootenay Employment Services has strong values that we strive to action in our everyday work including: wellness, DEI, integrity, personal and professional growth, innovation, and delivering exceptional service to our communities. We are also big believers that work should be an enjoyable, welcoming place to be, and we like to have fun! Staff lunches, informal gatherings, and friendly conversations are day to day practices.

About you:

- You are a strong problem solver, and you enjoy thinking outside the box to meet clients’ needs.
- You are extremely organized and meticulous. You might color code your pencils at home.
- You enjoy communication and spending time with people.
- You are an excellent multi-tasker, and like having more than one Internet tab open at once.
- You have strong technological literacy, and you enjoy supporting others who struggle with basic computer tasks.
- You believe that access to meaningful employment can be life changing.

Key responsibilities:

- Assist clients with resume writing, job search strategies, and interview preparation.
- Support clients to navigate government supports and online resources.
- Maintain accurate records of client interactions and service delivery.
- Collaborate with team members to ensure the smooth operation of the centre. The Front Desk Associate is a multi-tasking maestro with a passion for helping clients with a wide range of employment needs. This staff member is the face of KES, ensuring our clients feel welcome and supported when they walk into our office.

Requirements:

- Experience providing friendly and helpful customer service to individuals from diverse backgrounds.
- Familiarity with local job market trends, community resources, and government programs as well as basic job search strategies is an asset, however on the job training is also provided.
- Respect for confidentiality and privacy.
- Comfortable using computers, including proficiency with Microsoft Office.

Perks:

- Competitive salary
- Fully paid employer health, dental, vision, EAP
- Your birthday off (paid) every year!
- Wellness Wednesdays – paid break to use for your choice of self-care activities
- Excellent staff culture, guaranteed potluck lunches
- Opportunity to make a real difference in people’s lives
- Opportunities for advancement and professional development

Job Type: Full-time