Hotel Administrative Assistant

Fernie Alpine Resort is looking to fill the position of Hotel Administrator, serving Lizard Creek Lodge. Working closely with the Hotel General Manager, the ideal candidate will be able to work in a fast-paced multifaceted environment across multiple properties.

The key responsibilities of the role include but are not limited to:

Administrative Duties:

• Ensure consistency and excellence in all operations between both hotels with keen attention to detail
• Develop and implement Standard Operating Procedures for various hotel departments as directed
• Be a key player in the hotels’ revenue management and distribution strategy; manage rates and inventory across all channels
• Handle, investigate and resolve guest concerns in a timely and professional manner. Respond to guest reviews.
• Prepare monthly commission invoice reconciliations for 3rd party booking channels
• Maintain effective communication with other departments to fulfill the overall resort objectives
• Maintain and adhere to RCR policies and procedures and Safety Management program
• Hotel invoicing and accounts receivable duties
• Act as the liaison between hotel operations and the Lizard Creek Owner’s Association; including making reservations, communications, invoicing, data management while assisting with month-end reporting tasks
• General special project management
• Assist with marketing and digital ad scheduling
• Other miscellaneous duties as assigned by Management

Qualifications:

• Have strong communication skills, both written and verbal
  
• Possess excellent time-management, attention to detail, organization and multi-tasking skills
• Ability to work efficiently and independently
• Proficient in English, both verbal and written
• Strong computer skills
• Proficient in Microsoft Office Suite, primarily Microsoft Excel
• Min of 3 years hotel experience in either an administrative or supervisory role

This is a full-time year-round role requiring flexibility to meet varying business demands including evening and weekend shifts. RCR offers industry-competitive compensation and benefits in a great working environment.

Whether it’s the mountain culture, historic downtown Fernie, or just a love for hiking and biking or skiing and snowboarding, Fernie Alpine Resort is the place to be. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted.