Hotel Front Desk Agent - Winter 24.25 Seasonal - Full Time

Seasonal (Seasonal)
Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for eligible employees*
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
Free regional bus pass

• Click HERE for more information on our employee benefits!

For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

Employment at the Steamboat Grand - Steamboat is an incredible place where western heritage mixes with outdoor adventure to create a friendly community. The role of the Hotel Guest Service Agent position is to welcome guests to Steamboat's biggest convention center and hotel while assisting them no matter the question or issue.

Resume required.

ESSENTIAL DUTIES

• Answer incoming telephone calls and operate a telephone switchboard proficiently
• Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance.
• Learn how to operate a reservation booking system as well as a property management system (PMS), Springer Miller Systems
• Perform the Check-In and Check-Out process for guests at Hotel Front Desk
• Learn various room types and make changes to reservations accordingly
• Handle group & conference reservation requests whenever necessary
• Book reservations for walk-in guests and provide information to guests about our resort and community
• Coordinate and facilitate guest needs and issues on a consistent basis
• Display proficiency to multi-task between various computer applications
• Perform other administrative duties, upon request
• Be part of a team that strives for exceptional sales performance, guest service and call quality
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporations' Service Excellence Standards
• Maintain a neat, clean and professional appearance
• Other duties as assigned

REQUIRED QUALIFICATIONS

• Background in front desk, reservations, sales and/or the hospitality industry required
• Computer experience required with a specialization in a reservations or property management systems and Microsoft Office
• Excellent communication skills and strong attention to detail
• Friendly, professional, positive and enthusiastic attitude required
• Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
• Excellent sales and customer service skills are preferred
• Agents are scheduled for 32-40 hours per week depending on variable business levels
• Employment for this job is contingent upon the successful completion of a background check
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements

EDUCATION REQUIREMENTS

• High school diploma or GED equivalent

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: Starting at $19.50 per hour

PHYSICAL REQUIREMENTS

• Must read, write and communicate verbally in English in a clear and professional manner
• Must use a telephone headset for extended periods of time
• Expected to sit and input data into the computer while listening/talking to guests for extended periods of time
• Comfortable working in a noisy (vocal) environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski & Resort Corporation or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.