IT Helpdesk Specialist

Moore Colson is a premier, full-service certified public accounting (CPA) and consulting firm in Atlanta with over 40 years of experience providing clients with an expansive range of services to help grow their business and achieve their goals. And unlike other firms, our non-book-of-business model organically fosters collaboration and teamwork while putting the client at the center of everything we do.

The Information Technology (IT) Helpdesk Specialist is responsible for providing hands on and remote helpdesk support, effective provisioning, installation, configuration, operation, and maintenance of end user hardware/software and related back-end infrastructure. This individual plays a critical role in ensuring that hardware systems, operating systems, and software systems are functioning properly, thus enabling employees to be productive and efficient. This individual needs to be hands-on, technical, a quick learner, and a good communicator. Superior and timely customer service are critical to the success of this role.

Key Responsibilities:

• Troubleshoot technical issues both in person and remotely (phone or remote access tools)
• Troubleshoot/setup wireless devices (Smart phones, Tablets, WAPs etc.)
• Troubleshoot network printers and copiers
• Work with 3rd party vendors to escalate and resolve more complex issues
• Setup and secure new user desktops and laptops. Rebuild/refresh computers as needed
• Maintain inventory of all equipment, software, and licenses
• Log and track support tickets, maintaining detailed documentation for each ticket
• Ensure assignments and support cases are completed to end user satisfaction, following up with users as appropriate
• Install software, software updates, and patches (OS, Firm specific software)
• Troubleshoot, optimize, and clean computers from viruses and malware
• Assign users and computers to proper groups in Active Directory
• Assist with employee office moves, on-boardings & terminations
• Setup and test user work areas and desks
• Research and recommend procedure and process modifications or improvements
• Assist with IT projects
• Develop employee “How-to” documents. Assist and sometimes lead IT training
• Assist company employees with technical questions and communicate technical information to non-technical people

Requirements:

• Minimum of 2 years’ experience providing IT helpdesk support
• Strong knowledge of MS Office and MS Windows 10
• Experience troubleshooting computers and peripherals (copiers, TVs, mobile devices, monitors, etc.)
• Experience working and supporting Office 365 and MS Teams
• Bachelor’s or associate degree in computer science, Information Systems or similar technical majors (Note: Will consider a non-degreed candidate if they are current on IT certifications or have relevant help desk experience)
• Strong client-facing interpersonal and communication skills. This will primarily be an end user support role, in a fast-paced environment.
• Inquisitive problem solver and independent
• Experience supporting Android and iOS operating systems/devices
• Must be willing to work extended hours and/or respond remotely when needed, to assist with projects and user needs

Preferred Skills:

• Experience staging and setting up end users and computers
• Email delivery and Spam troubleshooting
• Experience working with Active Directory, DNS, DHCP, Print Server, MS Terminal Services etc.
• Experience with Citrix or virtual environments

What We Can Offer You

We are dedicated to the well-being of our employees and are proud to be consistently recognized as one of Atlanta's Best Places to Work. Our comprehensive compensation and benefits package aims to exceed employees' expectations.

• Paid vacation, Flexible Friday hours, wellness days, paid holidays, and floating holidays.
• "Dress for Your Day" attire code
• Steeply discounted membership to the Windy Hill Athletic Club or monthly fitness reimbursement
• Continuing education opportunities
• Organization & association dues reimbursed
• Competitive salary and quarterly merit-based bonus
• Traditional and Roth 401k with a generous funded match
• Comprehensive medical, dental and vision coverage with multiple options
• Volunteer days
• GROW™ - Growth | Resources | Opportunities for Women
• Family & team social events

Moore Colson is annually ranked among Atlanta’s Top 15 Accounting Firms by the Atlanta Business Chronicle. We have been named an Atlanta Journal-Constitution Top Workplace since 2011 and a Top Workplace USA starting in 2023. Inside Public Accounting has also named Moore Colson one of America’s Top 110 Largest Accounting Firms, a Fastest-Growing Firm and a Best of the Best Top 50 Firm. Most importantly, our clients like us, trust us and want to do business with us. We are looking for people with the same enthusiasm, passion and respect for hard work that brought us to where we are today.

At Moore Colson, we are a business based on ethics and integrity. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

If you are interested in our award-winning corporate culture, excited for our best-in-class total rewards package and ready to take your career to the next level with a growing organization, consider joining our team!

Moore Colson does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Moore Colson’s Talent team. Pre-approval is required before any external candidate can be submitted. Moore Colson will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.