IT Technician

We are currently looking for an IT TECHNICIAN to join our Kitchener team. If you are resourceful, if you like work well done and if you wish to work in a stimulating and growing environment, this job is for you!

OUR JOB OFFER

You will be primarily responsible for providing support in the business administration and IT systems.

The Incumbent Is Expected To

• Prepare all equipment and access for the arrival or departure of employees
• Install, test, configure, maintain and repair computer hardware, software, operating systems and the corporate network
• Prepare documentation and diagrams of computer and office equipment
• Write and maintain documentation on technical procedures
• Take charge of different projects and planned maintenance with the help of external consultants
• Be a resource person for all applications in the Microsoft Office 365 Suite
• Assist in moving and/or setting up computer rooms and servers
• Provide support for the telephone system, including the call center
• Troubleshoot and resolve incidents and problems related to users and IT infrastructures, on site or remotely, including computers, servers, virtualizations, cell phones, printers, etc.
• Respond to alerts, sometimes after hours, when necessary
• Manage and maintain an inventory of computer and printer supplies
• Participate in the management of copy taking
• Participate in IT succession planning, testing and implementation
• Participate in IT security and compliance audits
  
  

The Ideal Candidate Will Have The Following Qualifications

• College diploma in computer technology or equivalent
• Minimum of 5 years experience in computer science
• Very good knowledge of virtualization technologies (VMware) and Windows and Linux servers
• Excellent knowledge of Active Directory and related services (GPO, DNS, DHCP, etc.)
• Very good knowledge of networking (firewall, switch, router, WiFi), Microsoft365 products, Atlassian products
• Occasionally, possibility of travel in Canada
  
  

WHO WE ARE

A leader in the development and administration of custom-made group insurance plans and group pension plans, AGA ranks among Canada's largest benefit providers. Our clients include small, medium and large businesses as well as financial security and group insurance advisors who offer group plans to their clients. AGA serves more than 2,600 clients across Canada with some 200 employees in our offices located in Montreal, Quebec City, Kitchener, Markham, Edmonton, Calgary, St. John (NB) and Vancouver. A business operating on a human scale, AGA Benefit Solutions provides a vibrant and innovative work environment along with exciting career opportunities.