Library & IT Support Assistant (LITSA)

Please note this application should be your writing and checks will be made.

The University aims to provide a secure, reliable and feature-rich digital environment for learning, teaching, research and professional services both now and in the future.

IT and Library Services (ILS) provide resources, services and security across the university; our libraries and IT support teams play a vital role in offering high-quality services and state-of-the-art facilities to our students, staff and visitors.

We are looking for committed, enthusiastic and proactive individuals to join the Library & IT Support Assistant (LITSA) team, working across the University of Greenwich Library Services, to contribute towards providing an outstanding student/user experience and customer service.

Key responsibilities include the following:

• Technical support and user assistance with library and IT-related queries.
• Providing a high level of customer service.
• Organising, collecting, processing and shelving library materials.
• Helping users with e-resources, the library catalogue and self-service kiosks.
• Assisting users with a range of IT systems and software.
• Carrying out checks on equipment and library areas.
• Help maintain an environment suitable for effective study.

For the full requirements for this role, please read the job description and person specification.

Important information:

This is a zero-hour contract up to 20 hours per week, which requires flexibility to work across the week, including evenings and weekends, as part of a rota.

You must be prepared to travel to all university campuses for work and/or training as required.

Regular hours are expected to continue until mid-May 2025.

If your application is successful, you will be required to participate in mandatory training.

Applications are accepted only from fully registered current students at the University of Greenwich who will be studying in the 2024/25 academic year.

Please do not apply if you are unable to work a flexible work pattern as stated above

Note: This vacancy is not valid for staff members, MPhil or PhD students.

For an informal discussion about the post please contact Benedict Spencer, [email protected]

Should you have any recruitment-related queries please contact the Jobshop Team at [email protected]

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note that attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich

Under the UK Government Points Based System scheme, this role does not meet the criteria to be sponsored for a Skilled Worker Route application.

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.

We encourage applicants to disclose their experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.