Mail/Reception Clerk

Bring your exceptional administrative and communication skills to the Central North Correctional Centre, where you will provide a wide variety of reception and administrative support services to institution staff, inmates, and the general public.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

• Process incoming and outgoing mail
• Schedule inmate visits in accordance with ministry policies and procedures
• Screen and direct multiple-line telephone switchboard calls to the institution
• Answer general inquiries
• Greet and receive visitors
• Provide clerical support to senior institutional staff

How do I qualify?

Reception and Administrative Experience

• You know how to provide reception services including use of telephone switchboards to respond to and direct calls efficiently and effectively
• You have knowledge of general office administrative processes and practices including understanding of legislation and policies related to the release/confidentiality of information
• You are able to acquire knowledge of regulations and mail/courier procedures to process incoming and outgoing mail
• You have recording skills to accept and record receipt of mail and parcels
• You are proficient with word processing software (e.g. MS Word) to prepare a variety of correspondence and reports
• You have strong keyboarding skills to type and/or compose documents

Communication and Interpersonal Skills

• You have interpersonal and communication skills to interact with a large volume of callers, relay messages and instructions, and provide information on policy/procedures related to inmate visits and mail
• You can accurately relay messages and instructions.
• You demonstrate strong customer service skills.

Other Skills

• You have problem-solving and basic arithmetic skills.
• You demonstrate strong judgment to prioritize work demands appropriately.

Additional Information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
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