Onboarding Assurance Administrator

An exciting job opportunity has arisen for an Onboarding Assurance Administrator to join our Onboarding Compliance & Assurance team.

About the team

The Onboarding Compliance & Assurance team is responsible for the onboarding and ongoing assurance of new clients and instructions for the firm, ensuring compliance with legislation and regulatory requirements. The team is divided into two sub-teams: Compliance Analysts, who handle the front-end compliance aspects, and Assurance Administrators, who manage the ongoing maintenance of client and matter records.

What will you be doing?

In this role, you will assist lawyers and other members of the firm with the onboarding processes for new clients and instructions. Day to day, you will triage new instruction forms, checking for missing information and directly communicating with the lawyers to obtain further details. You will also assist clients with identity verification, providing guidance on the process or offering alternative methods when necessary. Additionally, you will respond to various Helpdesk queries via email and phone, ensuring that records are accurate and up to date. There is a lot to learn, but the rest of the team will be available to train and guide you through the process. This is a fantastic opportunity to acquire new skills and develop existing ones.

What are we looking for?

To be successful in this role you'll need as a minimum:

• Good attention to detail & accuracy
• Strong written & oral communication skills
• Good prioritisation skills, with the ability to work under pressure and to tight deadlines
• Ability to communicate with people at all levels – you will be answering calls from clients who need help with identity verification
• Ability to work well as part of a team and also independently
• Excellent IT skills and keen interest and willingness to learn new software and systems

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!

As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working.

Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, neurodiversity, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about DEI at WBD here. We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page. Please also let us know if you need this job advert or the application form in a different format.

We will offer an interview to candidates with a disability or long-term condition who meet the minimum criteria for this role. You can opt into this scheme within the application form. Your response to this question is only used for this purpose, is only visible to the recruitment team and is not used for data monitoring.

We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.