Overnight Guest Service Agent - Work from Home - Days & Weekends - $18/hr

Small Town Hospitality owns and operates ten unique lodging properties in Canada & the USA. We are looking to add a part time Hotel Guest Service Agent for week days/evenings and weekend days/evenings. This person will work from a home office and will answer calls to assist guests and complete reservations for all nine properties (calls are routed to a central line).

The position pay starts at $18.00/hour.

The position hours are part-time, flexible. Typical shifts would be from 8:00am - 4:00pm, 4:00pm - 12:00am (midnight) and 2:00pm - 9:00pm. Weekend availability is required.

Traits & skills required to be successful in this role:

- Well-spoken and ability to communicate effectively.

- Ability to use computers, type quickly and learn hotel reservations program.

- Ability to "smile" through the phone when speaking with guests.

- Ability to handle multiple calls at a time and remain calm and professional.

- Ability to patiently answer questions and be a positive resource to guests.

- Willingness to confidently present lodging properties and secure bookings from each call.

- Previous hotel or bookkeeping experience is preferred.

- Ability to work very independently but with the support of the office manager and property ownership.

- Ability to complete general bookkeeping tasks such as accounts payable, posting invoice payments, payroll etc.

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If you have a passion for customer service, are very organized and think you can make a positive impact on guests (over the phone/email), please reach out. We look forward to hearing from you! We are looking for someone to start ASAP - training will be provided. Thank you.

Job Type: Part-time

Pay: From $18.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you able to work from Midnight until 8:00am?
• Are you able to work from 4:00pm to Midnight occasionally?

Experience:

• Front desk: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Relocate:

• Minneapolis, MN: Relocate before starting work (Required)

Work Location: In person