Reception, Ticketing & Retail Assistant

As an integral part of our dynamic team, you will play a crucial role in upholding our organization's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values

Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities.

We have an exciting opportunity to join the Club on a part-time (24 hours a week) basis as Reception, Ticketing & Retail Assistant. Based at our stadium, St James Park this role will cover a wide range of administration duties which will need to be carried out to a high standard.

Who are we?

Culture

We recognise the advantages of having a diverse workforce with a broad range of skills, diversity of experiences and perspectives and we embrace the creativity and innovation this brings. We pride ourselves on having an inclusive culture and a workplace that brings opportunity, development and growth. We embrace a culture of accountability where we set clear expectations and goals, open lines of communication and strong leadership.

Role & Responsibilities

Reception duties will include warmly welcoming visitors, customers and contractors and being the first point of contact for all telephone calls and email enquires ensuring that they are directed to the appropriate individual(s). Maintaining a working knowledge of colleagues calendars is essential in order to direct calls and visitors accordingly and maintain a tidy and professional reception area, creating a great impression to all visitors.

Ticketing administration duties will include positively engaging with customers and identify customer needs, ensuring all data is entered correctly into the system and stored in line with company policy and GDPR regulations. Assisting customers in finding the appropriate seat(s)/ticket(s) providing advice, recommendations and information on the match, stadium layout facilities etc in order to allow them to make an informed decision. Processing cash and card payments including refunds and exchanges where appropriate and fulfilling telephone and online ticketing orders ensuring ticket collections are printed and available on the required day and postal orders are fulfilled within the required time period.

Retail duties will include arranging and labelling merchandise ensuring items are displayed appropriately and rails/shelves are properly stocked. Serving customers in store, identifying customer needs and assisting customers in finding the products they are looking for providing advice and recommendations.

Fulfil online and telephone orders ensuring orders are processed efficiently with the relevant items picked, packed and sent out or stored appropriately for collection. Processing customer payments, refunds and exchanges where appropriate and printing of personalised shirts in accordance with sales. Support in stock room ensuring stock is stored appropriately and this area is clan and tidy and stock is easily accessible and the shop is clean, tidy and organised at all times.

Candidates

We are looking for proactive individuals that are customer focused, have a keen eye for attention to detail and bring resilience through their ability to adapt and come up with solutions. Time management skills are essential in order to multi-task and prioritise workload and candidates must have a friendly and professional etiquette.

Administration skills and experience/knowledge of using a wide range of software packages including Microsoft Word, Excel, and Outlook is essential and candidates must have basic numeracy skills.

Experience in a similar role is preferred but training will be provided.

Only completed applications that are submitted via People HR will be accepted.