Receptionist

We are looking to recruit a receptionist who will be the first point of contact for public correspondence with the museum. You will meet visitors, guests, and contractors as they arrive at the Regional Resource Centre and handle all phone and email traffic through the museum switchboard. You will ensure high levels of visitor experience, providing a consistently professional, polite and efficient service, directing contacts to other museum staff as required. Assist the bookings coordinator with processing school and group booking requests. Sign for deliveries and enable their distribution around the museum and take responsibility for the presentation of the reception area.

Some of the great benefits of working with us

• Joining a fantastic, friendly team of over 400 staff and 400 volunteers.
• Museum pass, allowing free entry for yourself and three other people.
• Work within a beautiful and unique location a 300-acre site that represents the diverse histories and heritage of the north.
• Discount on catering and retail.
• Free Parking.
• Bike2Work scheme.
• 25 days holiday (plus Bank Holidays) and increasing to 30 days after 5 years.
• 2 wellbeing days for all employees
• Work for a charity in the heritage sector where all profits are reinvested into further developing the museum, its people and reaching our communities.
• Access to an Employee Assistance Programme.
• Staff and volunteer social events throughout the year.

All new appointments are subject to the receipt of satisfactory references, and proof of eligibility to work in the UK.

We recruit based on aptitude, positive attitude and potential, and work to ensure people from all backgrounds have the opportunity to work within the heritage sector. This is prioritised above academic qualifications and we support non-traditional routes into work. We recognise and value transferable skills and diverse experiences as a form of expertise. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates as well as applications from, LGB, Trans and non-binary candidates as underrepresented people within the museum.

Note to applicants: Please try to show in your application how you specifically meet the requirements in the about you section and refer to Our Recruitment Process for further guidance on completing your application form.

Should you have any queries with regards to the role or the recruitment process please do contact us at [email protected] or 0191 370 4335