Welcome & Service Assistant

URGENT VACANCY. As this is an urgent role, we may interview and possibly appoint whilst the vacancy is open, therefore we’d encourage you to apply as soon as possible.

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 per hour, plus full benefits package (see below)

Contract/duration: Part time, 13.5 hours per week. Fixed term until 15th December 2024 (possibility of extension)

Hours/working pattern: Mixture of 7.5 hour and 4 hour shifts. Availability to work weekends and bank holiday essential.

What it's like to work here:Reporting to the Welcome & Service Assistant Manager, you’ll be part of a team of Service Assistants and volunteers working at Crook Hall Gardens.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Who we're looking forWe'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places