Receptionist/Admin
Perks & Benefits:
Job Description
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests in a timely manner.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- Pay rates always above the national or London Living Wage - that means a minimum of £11.44 per hour nationally and £12.05 per hour in London in 2023.
- 27 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff.
- A comprehensive induction programme.
- Continuous training and development.
- A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.
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