Receptionist/Administrator - Kingston GP Chambers

Job Purpose To provide an efficient and effective administration and reception service for Kingston GP Chambers services. This will involve dealing with GPs, patients, family members/carers in a very friendly and caring manner, either in person or via the telephone. Dimensions Answer incoming phone calls and deal with all queries in a timely manner. Manage clinic list for minor illness and education centre clinics that day and include all patient details.

Check patients in for appointment and direct them to the correct waiting area. Book follow-up appointments in to the correct clinic when patient returns to reception desk after their appointment. Create consultation letter for each patient after their appointment and send to their GP surgery via direct message on EMIS print copy for patient if required. Send text reminders for clinics the following day and include photo requests if needed.

Reschedule cancelled clinics Complete requested referrals Deal with any GP, student or patient related queries Complete tasks on EMIS system. Ensure that all mailboxes are checked daily and all queries are actioned Scanning. Ensure all cups/cutlery are washed up and tidied away. Ensure reception area is clean and tidy, ready for the evening/weekend receptionist.

Complete opening and locking up procedures Communications and working relationships Internal: COO Admin team Wider KGPC employees GPs External: GP practice staff 111 service Kingston General Hospital Patients Generic responsibilities The post holder will be expected to work in line with the KGPC values which are: General Duties To undertake any other reasonable duty, which is appropriate to the band when requested by senior staff. To be familiar with and comply with all the Companys policies, procedures, protocols and guidelines. To demonstrate an understanding and commitment to the Companys values. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Company staff and other healthcare workers. They may also have access to information relating to the company as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the company may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data. Personal/Professional Development: The post-holder will participate in any training programme implemented by the organisation as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Developing their own portfolio of expertise and knowledge in line with the philosophy of the Education Centre. Quality: The post-holder will strive to maintain quality within the organisation, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.

This job description is designed to reflect duties currently incorporated in this post. These may change in light of a change in the service provided by the company, but any such change will be fully discussed with the post holder. This job description is subject to an annual review.