Receptionist (Customer Service Specialist)

The Office of Attorney General Keith Ellison has a clear mission: we help Minnesotans afford their lives and live with dignity, safety, and respect. We are a dynamic group of dedicated professionals who choose public service as a calling, and we are actively and intentionally committed to supporting an internal culture that affirms that calling. The Office is one of Minnesota’s largest public law offices and as of 2024, has been recognized as a Star Tribune Top Workplace Minnesota and Top Workplace USA for three years in a row.

Working Title: Receptionist (Customer Service Specialist)
Job Class: Customer Service Specialist
Agency: Attorney General's Office

• Job ID: 76336
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/01/2024
• Closing Date: 05/08/2024
• Hiring Agency/Seniority Unit: Attorney General's Office / Attorney General-AFSCME
• Division/Unit: Attorney Gen. / Shared Services
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes - Up to 25% of the time
• Salary Range: $18.28 - $23.95 / hourly; $38,168 - $50,007 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Town Square Tower
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of the Minnesota Attorney General is seeking a Receptionist (Customer Service Specialist) for our Town Square Tower office location. This position will provide customer assistance and other administrative support services to external customers such as constituents and private and public organizations, as well as the employees of the Attorney General’s Office, in person and over the phone. These services are offered by sharing routine information on the Office’s divisions, procedural information, and services offered by the Office. This work includes services such as receiving visitors, answering incoming calls, mail processing, and several other office support tasks.

This role is performed in person daily at our Town Square Tower office location with occasional travel to provide back-up support at the Capitol office location.

Minimum Qualifications

• Skill in:
  • Customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about office operations and procedures (in person, in writing, on the phone, and other electronic correspondence)
  • Customer sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes
  • Using spreadsheet applications, such as Microsoft Excel to enter, compile, store, and retrieve data
  • Word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors
• Ability to:
  • Answer questions politely via phone, email, and other written or electronic correspondence
  • Learn to use a multi-line telephone console, efficiently transfer calls, and take accurate messages

Preferred Qualifications

• Education or experience in customer service and/or receptionist roles and responsibilities
• Education or experience in a law office setting
• Knowledge of the programs and services provided by the Office of the Minnesota Attorney General
• Ability to determine task priorities when multiple tasks have competing deadlines

Physical Requirements

• Ability to:
  • Work in a seated or standing position for extended periods of time
  • Collect and deliver items from one location to another
  • Use a keyboard for extended periods of time which may include repetitive motion
  • Move and/or transport items weighing up to 25 pounds on a regular basis

Additional Requirements

It is our policy that all candidates submit to a background check prior to employment. This background check may consist of the following components:

• Conflict of Interest Review
• Criminal History Check
• Education / Licensure Verification
• Employment Reference / Records Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Sarah Spence-Myers at [email protected] or 651-757-1050.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Sarah Spence-Myers at [email protected].

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email [email protected] and let us know the support you need.