Retail Assistant

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further – join us as a Retail Assistant in Wakefield (Westgate Retail Park, WF2 9SD)

This is a full-time role working 35 hours per week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

What does this role involve?

As a Retail Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• Handle and move the delivery of furniture and appliances that arrive in our stores from vans
• Ensure the shop floor is always well stocked
• Work in line with safety regulations by promoting health, safety and wellbeing in everything you do
• Identify unsaleable donations for recycling
• Keep the stockroom organised and tidy

Please note, this role can be physical demanding and will involve moving large pieces of furniture.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Ability to work well under pressure and on your own initiative in a dynamic and fast-paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discount options for gym membership
• Discounts with a range of retailers

Ready to apply?

To apply, please follow these simple steps:

What do I need to know?

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.