Service Support Officer

The Service Support Officer will: Provide administrative and operational support to the Leeds Community Dermatology service Develop and maintain Standard Operating Procedures for all aspects of work. Act as an initial point of contact for telephone and email queries; effectively responding to enquires and issues. Be responsible for the day-to-day delivery of business and operational administration support for the work undertaken by the contract management team. Escalate risks or issues to the appropriate person e.g.

Service Delivery Manager. Participate and contribute to various service delivery and contract meetings and complete actions within planned time. Contribute to ongoing development and continuous improvement of the Community Dermatology service. Take a proactive approach in providing day-to-day support to business operations.

Support the Service Delivery Team by collecting, analysing, and maintaining service quality and performance data. Preparing activity reports with clear narrative to inform monitoring and decision-making. Provide efficient and effective administrative support to operational meetings, including the timely circulation of agendas, papers, action logs and accurate minute taking. Works with colleagues to continually improve the quality of services within the overall organisational governance frameworks and service objectives.

Works with colleagues to identify, manage and minimise risks within the overall organisational risk management frameworks. In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post. Build and maintain professional working relationships with all stakeholders.