Sexual Health Receptionist

We are looking for a receptionist who is flexible, motivated, appropriately trained and enthusiastic, who possess excellent interpersonal and communication skills, along with the ability work with a diverse range of clients to provide high quality care. Candidates will work as a member of the multi-disciplinary team across all areas of the Sexual Health services, in an innovative sexual health and HIV setting.

The post involves providing and maintaining high quality service user focused access to the Integrated Sexual Health Service via customer service and support, across all service clinical venues in a confidential and non-judgemental way.

Provide an excellent customer service over the phone and face to face for patients who attend the Integrated Sexual Health Service.

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.

We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.

Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Please see the Job Description and Person Specification for further details, a summary is below:

• Providing a full range of customer service duties, including, meeting and greeting users, booking appointments via telephone and recording messages to be passed along.
• Maintaining patient/client records in accordance with Information Management policies, updating and amending details on the Inform system where necessary.
• Supporting the closure of clinical venues (with nursing staff), if working at a clinic location as necessary.
• Assisting the ISH Clinical Team to prepare patients prior to clinical procedures and chaperoning them.
• To provide general administrative support to the ISH Service as directed by the SPA Co-Ordinator