Supervisor - Ecommerce

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd.

METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.

• Manage and organize the delivery to be made to customers in right quantity and specification.
• Ensure stock availability to customers and offer substitute (if required) through call center and clarify to the customers.
• Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with satisfactory customer service.
• Prepare Gate passes for transportation good.
• Ensure route planning and handing over the delivery documents to the delivery boys.
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it.
• Ensure required productivity of delivery vans.
• To handle and coordinate customer complaints regarding delivery issues.
• Maintain the warehouse stock levels and keep an eye for the discrepancies.
• Maintaining and monitoring warehouse quality maintenance parameters in accordance with the SOPs.

Intermediate with 4-6 years of experience or Bachelors/Masters