Perks & Benefits:
Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
Employees of Public Health are expected to provide high quality programs and services including but not limited to sexual health, harm reduction and immunization clinic services by demonstrating respectful, inclusive, non-judgmental values.
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.
Posting ID: 3801
Department: Social & Community Services
Division: Employment & Social Services
Pay Range: $27.19 - $30.96
Job Type: Contract > 1 Year
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: CUPE Local 3732
Posting Date: January 27, 2025
Application Deadline: January 31, 2025
CUPE Local 3732 applicants will receive first consideration for this position
Job Summary
Reporting to the Supervisor, Social Services, the Team Support Clerk provides front-line reception services to Halton residents and administrative support to the Social Services team.
Duties & Responsibilities
- Provides direct, frontline customer service by responding to customer questions, concerns and complaints.
- Makes referrals to internal and external resources.
- Answers telephone inquiries and relays telephone calls while assisting walk-in clients.
- Provides reception/waiting room customer service support to Ontario Works sites.
- Responsible for the general tidiness of the reception area, waiting room/lobby.
- Offers backup support to the Integrated Program Assistant.
- Co-ordinates daily courier pickup/drop off and distributes mail to Ontario Works site staff.
- Prepares food vouchers, recreation forms, bus tickets and optical forms for participant pick up and records data in Excel spreadsheet.
- Updates SAMS as required.
- Prepares routine correspondence for delivery to Integrated Case Managers and records all correspondence received in Excel spreadsheet.
- Monitors the adequate supply of forms and publications and places new orders as required.
- Compiles data, statistics and other information.
- Provides general administrative support to Employment and Social Services site and staff.
- Performs other duties as required.
Skills & Qualifications
- A secondary school diploma with training in Office Administration
- Minimum of two (2) years’ experience in a related field
- Superior multi-tasking abilities, time management, organization, planning and self- management abilities
- Excellent written and oral communication skills
- An understanding of Ontario Works legislation is preferred
- Proven customer service skills and the ability to problem solve with harder to serve participants
- Proficiency in Microsoft Office Suite applications and knowledge of the Social Assistance Management System (SAMS) would be considered an asset
- An equivalent combination of education and experience will be considered
Working/ Employment Conditions
Working Conditions
- Travel will be required, incumbent must provide their own transportation.
Employment Conditions
- The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Records Check by the first day of employment.
Important information about your application:
- In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
- We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
- Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
- If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.
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