Warehouse Assistant

ABOUT THE ROLE

Cover all aspects of day-to-day warehouse, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreement and departmental KPI’s. This role is based at our Cardiff DC site.

KEY ACTIVITIES

To achieve the high standards required by the nature of the business, the duties that the successful candidate will be undertaking will be. Order collation and packing, product customisation, stock receipt, perpetual inventory checking, plus general warehouse and admin duties.

Order Collation and Packing

• To collate stock to orders using scanners, pack and prepare for despatch within the Company guidelines
• To ensure all documentation is correctly completed and maintained
• Ensure warehouse and working areas are kept clean and tidy
• Maintain the accuracy of stock always using stock rotation and by promptly reporting any stock discrepancies

Stock Receipt

• Receive incoming goods, check and sign paperwork for group of Companies when required
• Assist with booking in and placing stock in appropriate stock position using scanners and desktop software
• Maintain quality, batch control and traceability of stock
• To ensure cut products are easily identifiable using the required identifier

Perpetual Inventory Checking

• Complete periodic accurate stock checks, reporting discrepancies to the Deputy Manager
• Ensure the quality of the product and storage condition is maintained at the highest possible standard
• Ensure stock is rotated correctly

Other Duties

• To accurately customise products to the required standard, when demand requires
• Ensure customised products are easily identifiable using the required identifier
• To ensure all cutting quality issues are reported to the Customisation Team Leader or deputy

Objectives

• Ensure all orders are picked and packed accurately
• Ensure the warehouse is always well maintained
• Ensure regular stock rotation
• Ensure all incoming goods are checked and signed for when required
• Ensure that all functions meet the Company ISO Quality Standards

Measure of performance

• Number of complaints received regarding incorrect dispatches
• Number of complaints received regarding poor customisation
• Has received full training to perform all above responsibilities

Other

• To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
• To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
• To adhere to the company’s Quality policy and Environmental policy
• To undertake other duties as may be reasonably required

KEY SKILLS

The candidate should show key warehousing knowledge and skills, with experience of working with computer systems related to warehouse working practices.

Essential

• Demonstrates competency in English and Maths
• Experience in using digital warehouse stock control systems
• Computer literacy
• Experience of warehouse environment
• Ability to write clear and concise English
• Ability to communicate effectively, both written and orally
• Flexible and proactive

Desirable

• Forklift experience. Bendi forklift licence preferred
• Warehouse system experience e.g., SAGE, SAP
• Conscientious and able to act proactively and with limited direct supervision

KEY WORKING RELATIONSHIPS

Internal

• Team of 30 working at the Cardiff DC
• Working closely with other internal departments to ensure a quality service maintained

External

• Meeting and communicating with couriers acting on behalf of the business, plus any other visitors to the Cardiff DC site

ADDITIONAL INFORMATION

• Hours of Work: 37.5 hours per week between the hours of 09:00 - 17:00 Monday to Friday with a 30-minute unpaid lunch break. Additional hours may be required to meet business need
• Must be able to commute to the Cardiff DC site, plus also be open to travel elsewhere within the UK

COMPETENCIES

Action Oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives.

Values Differences

Recognising the value that different perspectives and cultures bring to an organisation.

Instills Trust

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Demonstrates Self-Awareness

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Nimble Learning

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.