Work Desk Representative Entry

Division: ATCO Electric

Location: Vegreville, AB

Duration: 6 Months

What we Offer:

• Salary starting at $33.70/hr.
• Paid Vacation at 6%
• 100% Onsite
• 12-hour shifts some weekends included
• An engaging, hands-on experience in the electric utility sector.
• A culture based on caring, integrity, agility, collaboration, and striving for excellence.
• A supportive team environment with opportunities for professional growth and skill development.
• This temporary position has the potential to open the door to other opportunities within our company.

Why work here:

Joining the ATCO Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best and take every opportunity to ensure they feel part of our community.

About the Role:

Join us at ATCO Electric as a Work Desk Representative, as a valuable member of our team, you will have the opportunity to work in a fast-paced and changing environment, where you will be challenged to excel and make a difference.

Reporting to the Supervisor, Central Work Desk, you will perform daily functions required in the 24/7 operation of the Central Work Desk and responsible to respond and route incoming outage emergencies and dispatch work requests from a Call Centre to appropriate service provider in ATCO Electric’s distribution field operation. Your position uses job type and service targets to assess the appropriate priority and timely assignment of all work requests through the Central Work Desk.

At ATCO Electric, we are committed to providing extraordinary service to our customers. We value collaboration, innovation, and dedication to achieving results.

What You’ll Do:

• Operational Commitment (Work rotational shifts 6:30am to 6:30pm or 6:30pm to 6:30am)
• Respond to all work requests, referrals and restoration from Call Centers and direct customer inquiries via telephone, fax, radio and email as well as time tag inbound calls and refer calls as required to appropriate service provider.
• Monitor and close work requests and produce work completion reports.
• Provide general administrative and clerical support such as filing, photocopying, faxing, sorting mail and data entry as well as assisting the Supervisor Central Work Desk and Work Desk Representative Qualified.
• Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations and ensure completion.
• Other duties as assigned.

What we are looking for/Who you are:

• High School Diploma or GED is required.
• 0 to 2 years in a related role
• Proficient with Microsoft Office Suite: Teams, Outlook, SharePoint, Databases, Word and Excel.
• Strong Interpersonal and communication skills (both written and Oral)
• Excellent Customer service skills.
• Previous or Current work experience with Data Entry.
• Previous or current work experience operating a computer and maintaining telephone conversations simultaneously.
• Organizational and Time management skills, self-motivated and exercise good decision-making skills.
• An understanding of ATCO Electric, the service area, geography and customers would be considered an asset.

The successful candidate will be required to maintain a residence within the established service point boundary for Vegreville, AB.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com.

ATCO is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.