Appointment Center Specialist

Groundworks is seeking talented Appointment Center Specialists to join our tribe in Calgary, AB!

The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.

Earn $20/hr + $3 bonus per each appointment booked & ran.

Job Responsibilities

• Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!

• Must be positive and motivated with excellent communications skills

• Ability to adapt quickly to changes in work strategy

• Maintain customer information

• Performs other duties as assigned.

Qualifications

• Must speak English proficiently

• Good phone skills and a competitive nature

• Must be comfortable using computers

• 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment

Physical Requirements

• Ability to sit at a workstation and utilize keyboard, mouse, and computer

Requirements

• Full-time

• Onsite in Calgary, AB

What we provide for our employees

• Competitive base compensation with lucrative bonus potential

• Equity ownership in the nation’s largest and fastest growing foundation repair and water management company

• The best-in-class training programs

• Advanced leadership training opportunities

Groundworks® is the nation's leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With more than 60 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country!

Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use unites us as OneTribe.

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. It’s the Groundworks difference!

So come and help us make history. Join our Tribe!

Groundworks companies include these extraordinary brands:

https://www.groundworks.com/our-brands/