Perks & Benefits:
Performance Improvement Related:
- Review clinical audit reports and share with Manager/ Head of Department.
- Facilitate under supervision staff in conducting awareness sessions on various quality improvement standards, internal quality audits, and other areas as required.
- Ensure that all the newly employed staff in Quality Improvement and Patient Safety Department have their orientation within the specified period.
- Arrange training for Quality Improvement and FOCUS PDCA.
- Ensure the implementation of improvement activities across the hospital.
- Provide resources for different Committees of the Hospital & departmental Committees.
- Attending different Quality Improvement Committee meetings as assigned.
- Develop Quality Initiative plans.
- Update the activities to the Manager QIPS, on an on-going basis.
- Provide assistance to Manager in departmental tasks and other assignments.
- Assist in preparation of Policies, Standard Operating Procedures (SOP) & Manuals of Clinical and Non-clinical departments.
- Ensure the proper maintenance of Credentialing and Privileging Records.
- Ensure the validity of data and KPIs / quality goals of all departments on regular basis.
- Responsible for recommendations regarding annual review/ revision within all TIH quality management, databases, indicators.
- Ensure the validity of clinical indicators of clinical departments on regular basis.
- Review results of committee meetings from all assigned facilities and prepare quarterly reports for the Head of Department.
- Draft data driven plans related to the area of assignment (e.g. Risk Management, Quality Improvement, Data analysis, etc.).
- Maintain established departmental policies and procedures, objectives, & quality management program.
- Provide guidance to patients and their attendants for their problems & concerns.
- Provide assistance in designing strategies for the convenience of the patients.
- Execution and implementation of the policies through all counters of public interface.
- Interview patients for personal information.
- Liaise with consultants, doctors and department managers for giving better services to the patients and solve their problems.
- Provide guidance and required information to patients coming for treatment.
- Attend departmental meetings as and when required.
- Update the activities to the Manager on an on-going basis.
- Update and advise the Manager on all complaints, concerns and issues of serious nature.
- Assist the Manager in departmental tasks
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