Customer Assistant Service & Safety Assistant Blackburn
Perks & Benefits:
All the details
Customer Assistant Service & Safety Assistant Blackburn
Working Pattern
Wk 1
Sun 10:30-16:00
Mon 09:00-13:00
Wed 09:00-13:00
Thurs 09:00-17:30
Fri - 08:30-13:00
Wk 2
Mon 09:00-13:00
Tues 09:00-13:00
Wed 09:00-13:30
Fri 08:30-13:30
Sat 08:30-17:30
Over 18s only.
Key Accountabilities and Measures
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
Key Skills
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
Find out more jobs in Blackburn, Blackburn with Darwen, United Kingdom (UK)
Greggs Team Member
EG Group
Role: Greggs Team Member Location: Blackburn, BB1 3HR Hours: Part-Time / Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 | £7.15 aged 17 |£6.60 aged 16 Bonus Schem...
Housekeeper - Ophthalmology
East Lancashire Hospitals NHS Trust
To assist the clinical team to provide a well stocked, and tidy environment. To ensure high standards of cleanliness, including toilet facilities, throughout all areas of t...
Administrator Assistant
EG Group
Role: Administrator Assistant Location: Blackburn, BB1 2FA Contract: Full Time/Permanent Salary: £23,000 - £25,000 Dependent on experience Company: EG Group About the role…...
Accounts Payable Specialist
EG Group
Role: Accounts Payable Specialist Location: Blackburn, BB1 2FA – Office Based Contract: Full-Time Hours / Permanent Salary: £23,860 - £27,000 Dependent on experience & Bo...
Receptionist
Premier Inn
We're currently recruiting in our Blackburn South (M65, J4) Premier Inn. Working 16 hours per week, paying up to £11.79 per hour. Receptionist – Blackburn South (M65, J4) P...
Customer Service Assistant (Platforms)
Northern Trains
GRADE: RO2S SALARY: £22,001 rising to £23,857 per annum after 3 months ROLE TYPE: On Site HOURS: 35 per week Is going the extra mile for others ‘Your...
Receptionist
The Salvation Army
Working hours: 30 hours per week Interview Date: To be confirmed One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking to ...
School Receptionist
Blackburn with Darwen Council
Job description Blackburn Central High School Haslingden Road, Blackburn, BB2 3HJ Job Title: School Receptionist Grade/Salary: Grade D, £23,500 - £24,702 Pro...
Clerical Officer- General Administration Team
East Lancashire Hospitals NHS Trust
The Telecoms facet of General Administration is based in a busy and fast paced environment where internal and external calls to East Lancashire Hospital Trust are managed to e...
Customer Assistant Service & Safety Assistant Blackburn
M&S
All the details Customer Assistant Service & Safety Assistant Blackburn Working Pattern Wk 1 Sun 10:30-16:00 Mon 09:00-13:00 Wed 09:00-13:00 Thurs 09:00-17:30 Fri - 08:3...