Customer Service Assistant (Platforms)

GRADE: RO2S

SALARY: £22,001 rising to £23,857 per annum after 3 months

ROLE TYPE: On Site

HOURS: 35 per week

Is going the extra mile for others ‘Your Thing’?

We are looking for motivated and customer focused individuals to join our team as a Customer Service Assistant, to support the needs of Northern Customers at our stations.

As a Customer Service Assistant, you’ll play an important role for our customers, by ensuring exceptional service leading to high customer satisfaction. You’ll be knowledgeable on our routes and tickets, as well as provide support and assistance to customers in times of need and disruption.

In this role, you’ll follow rules, regulation and safety notices within the station, to ensure not only you but our stations can safely operate. You’ll make sure our stations are presentable and if there is cause for an accident or other safety related issues, you’ll be first to adhere to safety requirements and procedures.

If this sounds like your thing, we’d love to hear from you.

Key responsibilities:

In this customer centric role, you can expect your day to day to be varied and rewarding. Here’s what your day-to-day activities could include:

About you:

You’ll be an exceptional communicator with empathy and strong problem-solving skills. Your ability to demonstrate patience, coupled with adaptability and professionalism, will allow you to excel.

We’re also looking for the following:

Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.