Customer Service Advisor

About Us
Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we’re a true global player.

Committed To Responsible Gambling

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

About The Role

At Sportsbet, we’re passionate about our customers, and we’re looking for people who share that same enthusiasm. Joining our Darwin-based Contact Centre, you’ll have the opportunity to support some of the largest global sporting events throughout the year, and you’ll be joining the team just in time for the start of the AFL and NRL seasons!

We strive to provide our customers with a “best in class” experience. By combining your customer service experience with our excellent training and development programs, you’ll become part of a high-performing team of Customer Service Advisors who deliver outstanding service every day.

Weekends, evenings, and public holidays are our busiest times, as these are when most sporting events occur. We need team members who are willing to work during these peak periods. But don’t worry, we make sure these times are filled with fun and excitement, so you’ll love being here!

Responsibilities Include:

• Field telephone betting and general inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes.
• Capture information into our customer database and utilising your written communication skills to create easy to read notes for others
• Have an open mind to learning new systems and skills, whilst thinking about our customers, having fun and thinking about our customers once again!

About You:

• You must be a citizen, permanent resident, or hold a visa that allows you to work full-time hours.
• Previous customer service experience is required, and previous contact centre experience is ideal.
• Excellent verbal communication skills are essential, as this role is phone-based.

Successful Candidates MUST be available for full-time training from February 18th to March 2nd (including Saturdays)

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:

• 25 days annual leave
• Genuine flexible and remote working policy with a $1050 work from home office allowance
• Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift
• Regular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day)
• Career development opportunities
• Access to our Employee Assistance Program and a Circle In membership
• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.

We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising.

Our Focus on Diversity, Equity & Inclusion

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you’d like to discuss this in more detail.

If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.

Read more about our contribution to Flutter’s global Positive Impact Plan.

Need To Work Flexibly?

We know flex means different things to different people, let us know how we can support you to be your best.

Ready to bring excitement to life? Apply now