Customer Service Support

Customer Service Support – Licensing – Fair Trading

Grade: General Scale
Salary range: $35,600 – $69,686 + superannuation and leave loading
Duration: Temporary up to June 2026
Location: Parramatta, office attendance Mondays and Tuesdays in Parramatta increasing to 3 days per week.

Are you an organised and proactive individual looking to kick start your career in the NSW public sector? Do you thrive in a dynamic environment with a passion for supporting a team to achieve success? If so, we want you to join our team as a Customer Service Support Officer!

About the team

Fair Trading Licensing is responsible for assessing and maintaining licences, certificates and authorities across the Real Estate & Property, Transport & Business licensing schemes. This unit is a high-volume assessment environment that provides customer services and makes decisions in accordance with administrative law principles, to a range of stakeholders regarding all matters related to Fair Trading Licensing.

We are a forward-thinking organisation dedicated to optimising customer outcomes through streamlined processes and excellence in business services. Our team thrives on collaboration and is committed to driving continuous improvement in a supportive and fast-paced environment.

Your day-to-day

• Efficiently manage a high-volume inbox by monitoring, prioritising, and triaging incoming correspondence to ensure timely responses and appropriate escalation of critical matters.
  
• Provide a range of administrative services such as filing, sorting, data entry, and routine processing to support daily business operations.
  
• Maintain records, registers, and databases to ensure information is accurate, well-organised, and accessible.
  
• Respond to enquiries and routine requests for information, ensuring accuracy and exceptional customer service.
  
• Liaise with managers and work teams to identify requirements, confirm priorities, and allocate tasks effectively.
  
• Assist with meeting and event logistics, including preparation and on-the-day support.

To be successful in this role you will demonstrate:

• Delivering high-quality support during peak periods while balancing competing priorities.
  
• Managing multiple activities under tight deadlines in a fast-paced, high-volume customer service environment.

To be successful, you will be Tech-savvy and eager to learn. You will bring exceptional organisational skills and a sharp eye for detail, ensuring tasks are completed efficiently and accurately. Your ability to adapt, be fluid and positive in a team environment will be highly regarded.

A positive, solution-focused attitude will be highly regarded as you support the team’s success.

What we need from you:

Your application should include the following:
A current resume (no more than 3 pages) and a cover letter (no more than 2 pages) demonstrating how your knowledge, skills, and abilities meet the focus capabilities required for the role.

Salary Grade GS, with the base salary for this role starting at $35600 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 19th February 2025 at 10:00am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process