Head of Commercial (Digital Telco)

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund - renowned backers of industry-shaking innovators.

About This Role

Are you a strategic leader who has experience in scaling Digital brands?

This is a brilliant opportunity if you love to solve tough problems, drive innovation in ideation and execution, manage lean teams and enjoy P&L ownership.

You will define Segments, set Pricing and oversee Base Management initiatives - lead a diverse team, collaborate cross functionally to drive our Digital Telecom business's revenue growth.

Key Accountabilities Include

• Strategic Leadership: Develop and execute a comprehensive commercial strategy to enhance market presence, increase revenue, and improve profitability.
• Market Analysis: Conduct thorough market research and analysis to identify new business opportunities and understand industry trends.
• Segmentation & Pricing: Identify under-served segments and unmet customer needs for gaining disproportionate market share, while keeping pricing competitive across offerings.
• Customer Acquisition & Retention: Drive customer acquisition initiatives and establish effective retention strategies to maximize customer lifetime value.
• Partnerships Management: Build and maintain strong non-telco revenue streams and co-marketing initiatives with key partners, and stakeholders.
• Budget Management: Manage and optimize the Country team's budget, ensuring cost-effective strategies.
• Performance Tracking: Regularly track and report on revenue performance, providing insights and recommendations to the executive team.
• Innovation: Foster a culture of innovation to explore new revenue streams, including digital offerings and partnerships.
• Collaboration: Work closely with the Brand, Marketing, Research, Analytics, Product, CVM, Customer Service, Ops, Finance and HR to create synergies and streamline processes.
• Team Management: Lead, motivate, and develop a high-performing commercial team setting clear goals and KPIs, and ensuring their continuous professional development.
  
  

Ideal Background Required

• Bachelor's degree in Marketing, Business, or related field. Master's degree preferred.
• Minimum of 10 years of experience in commercial roles, with at least 5 years in a senior management position within the telecom sector.
• Proven track record in developing commercial strategies and driving business growth.
• Strong understanding of segmentation, pricing, and base management.
• Excellent leadership and team management skills.
• Strong analytical skills and data-driven thinking.