Information Assistant - Weekend

2025-02-12 | Harrow Council | Harrow | ENG | United Kingdom

Perks & Benefits:

Location:
Harrow HA3
Overview:
The London Borough of Harrow Council is looking for Information Assistants to work on Saturdays from 11:30 am to 2:30 pm. The role involves welcoming all library customers, identifying their individual needs, and actively seeking to meet those needs to provide a quality service. The aim is to enable customers to make full use of the available facilities and to interact with them throughout their visit as appropriate. The postholder will be part of a team of library staff based at a specific branch but may be required to cover duties at any branch within the Harrow Library service. Please note that the specific branch location and rota patterns may be subject to change.

2x (Greenhill)
1x (Kenton)
1x (Roxeth)
1x (Wealdstone)

About you:

To be successful in this role you would need to have the below skills & experience:

  • Accurate filing alphabetically.
  • Accurate filing numerically.
  • Legible handwriting.
  • Clear verbal communication (spoken English to be satisfactorily clear for telephone calls).
  • Weekend working as required.
  • Basic awareness of library provision to a multicultural society and people with disabilities.
  • Demonstrate familiarity with computer applications including Microsoft Office software (Word as a minimum) and the internet.
  • Ability to deliver high quality customer care to all service users.
  • Ability to handle and respond to a range of requests for information.
  • Ability to stand and/or walk for periods of time.
  • Mobility within a building (stairs etc).
  • Ability to lift (up to 10lbs/4.536 kilos weight).
Related Documents:
For more information, please refer to the Role Profile/Selection Criteria

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