Information Governance Officer
Perks & Benefits:
We're looking for a motivated Information Governance Officer to join our supportive Information Governance Team within ICT Services. This offers a hybrid working model (minimum 2 days at Harrow Council Head Office, 3 days working from home), providing an excellent work-life balance.
In this important role, you will:
- Process and manage a high volume of information rights requests, including Subject Access Requests (SARs), Freedom of Information (FOI) requests, and Environmental Information Regulations (EIR) requests, ensuring they are handled within statutory timescales.
- Ensure compliance with key data protection and information access legislation, including UK GDPR, DPA 2018, FOI, and EIR.
- Provide best practice advice and guidance on Data Protection and Information Governance issues to the organisation and our residents/customers.
- Effectively manage and utilise key systems such as iCaseWorks and Adobe Redaction software.
- Take ownership of information rights requests within a specified service area (Corporate, Adults & Children's, or Environment & Planning).
- Respond to queries and investigate complaints from the public regarding access to information and data protection, independently resolving low to mid-level cases.
- Contribute to the development and maintenance of Information Governance policies and procedures.
- Prepare training materials and potentially deliver training on Data Protection and Information Governance.
- Serve as a primary point of contact for your designated service area regarding SARs, FOIs, and disclosures.
- Assist in identifying the cause of service changes and contribute to developing practical solutions.
- Review records prior to release, undertaking necessary redactions to ensure legislative compliance.
- Champion the delivery of Information Rights requests and compliance across the council.
- Highly organised and detail-oriented with a strong understanding of data protection principles.
- An excellent communicator with strong written and verbal skills.
- Able to work collaboratively as part of a team and engage effectively with multiple stakeholders.
- Sensitive and able to handle confidential information appropriately.
- Proficient in IT skills, with the ability to produce high-quality documents and reports, and ideally experience with systems like Adobe and Microsoft Office.
- Able to prioritise their own workload and meet tight deadlines.
- Committed to providing great customer service.
- Eager to learn and develop their knowledge in Information Governance.
- An Information Rights certification or relevant qualification, or equivalent relevant work experience.
- Previous experience working within a local authority Information Governance Team.
- Experience of supporting projects.
- The ability to produce and analyse performance data for service improvement.
- Experience in delivering or developing training.
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