Manager, Warehouse Inventory Control, Customer Service

Job area: Managerial

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Phoenix, E. Jones Ave.

Division: Solutions
Job Posting Title: Manager, Warehouse Inventory Control, Customer Service
Time Type: Full Time

Summary

The Manager, Warehouse Inventory Control, Customer Service is responsible for the organization, scheduling of staff, and directing of the warehouse on a day-to-day basis. This position adjusts schedules as necessary in both shipping and receiving areas, responsible for warehouse scratch rates, order accuracy, productivity levels, and facility maintenance. The Warehouse Manager is responsible to coordinate warehouse activities under the direction of the Branch Manager, and trains warehouse personnel to ensure a well-coordinated shipping and receiving plan. This position reports to the Regional Manager of Logistics and Warehousing or to the Branch Manager.

Duties and Responsibilities

• Responsible for the daily scheduling of warehouse personnel to ensure proper staffing in order to select and receive products at the facility in a productive and cost-efficient manner.
• Directs the day-to-day activities of the warehouse. Such activities include shipping, receiving, sanitation, maintenance, inventory control, etc.
• Responsible for warehouse inventory accuracy, directing the inventory team leads as to out of stocks, receiving errors, selection errors, and warehouse slotting of products.
• Generates warehouse productivity reports of selection rates, receiving rates, and accounts for all labor hours, both direct and indirect. Adheres to budget requirements and works toward obtaining objectives and branch goals.
• Responsible for recruitment, hiring, training, performance management, and discipline of direct reports.
• Transmit e-mails to DSV representatives and clients (when required), write corrective/preventive actions, complete reports for operations manager, follow-up with attendance reports, write counseling memos and write/perform evaluations. All communications must be accurate and professional.
• Provide good communication and motivational techniques and ensure all company rules are followed. Provide management with information regarding labor/equipment needs to meet customer demands. Develop team leaders and ensure that associate expectations are being met.

Educational background / Work experience

• Three or more years’ experience in similar role

Skills & Competencies

Mathematical Skills

• Intermediate

Other Skills

• Results Oriented: The ideal candidate will be results-driven and must thrive in a fast-paced, dynamic environment. The candidate must possess a strong drive to meet and exceed goals and be willing to take ownership of problems and make sound decisions.

• Excellent interpersonal skills, the ability to work effectively with multiple, cross-functional stakeholders.

• Excellent communications skills: written, verbal, and presentation.

• Able to use excellent judgement and resolve issues quickly

• Strong knowledge of warehouse business processes

• Organized
• Ability to problem solve and make decisions
• Ability to work well in a diverse environment and culture
• Knowledge of TSA and Customs & Border Protection regulations
• Gateway and/or Airline ground handling experience a plus

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Strong ability to manage and lead people (recruitment, selection, training and development, coaching, performance management, and succession planning)

Preferred Qualifications

• Experience working in the freight forwarding industry a plus

Language skills

• English (reading, writing and verbal)

Computer Literacy

• Proficiency with Microsoft tools (Excel, Outlook, and Word)
• Knowledge of warehouse management systems a plus

Physical and/or Mental Requirements / Working Conditions

• Working conditions are normal for a warehouse environment with exposure to changing warehouse temperatures.
• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $77,500 - $116,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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