Operations Manager (Contract)

About Audi RED

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility.

Audi RED aims to be the technology center of North America and eventually the globe for Audi's digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions.

Who we're looking for

We are seeking an experienced Business Operations Manager for a 14-month contract (Mat Leave Coverage). The ideal candidate will be responsible for managing various business operations tasks including audit/compliance activities, policy creation and maintenance, access management, onboarding, and general operational support. The role involves ongoing coordination and collaboration with internal and external teams and clients to ensure seamless operations and process optimization.

Responsibilities

Audit/Compliance Activities:

• TISAX audit activities: Q3 Audit
• ISO 27001 audit activities: Q4 Audit
• Run organizational risk assessments and risk reviews on a quarterly basis
• Maintenance of existing policies and creation of new policies as required (in coordination with other RED subject matter experts)
• Development and maintenance of additional documentation, procedures, best practices, etc
• Coordination of Annual Employee Policy Review
• Development, planning and documentation of Business Continuity Tests
• Support Annual Vendor Assessments
• Support Security Awareness Training Program
• Support on configuration of Performance Review process and workflow
• Coordination of Annual Vendor Contract Reviews
  
  

Access Management:

• Management and fulfillment of access requests via Jira service desk portal
• Evaluating requests for new tooling and software
• Process alignment and coordination with internal, vendor and client teams on access topics
• Creation and maintenance of supporting agreements and documentation (i.e. user access agreements)
• Coordination of Quarterly Access Reviews
  
  

Product Increment Planning & Support:

We follow agile development processes tied closely to SAFe which defines the quarterly planning process for our deliverables.

• Planning and logistical support for quarterly PI Planning
• Ongoing review and optimization of processes and documentation
• Facilitating retrospective sessions with teams and clients to gather and share feedback, resolve roadblocks, etc
• Provide general support and escalation
  
  

Business Operations (Combine Onboarding, general Ops support)

• Operational onboarding of new employees to RED tooling and processes
• Coordination of onboarding schedule and activities
• Creation and maintenance of core onboarding documentation
• Provide general support and troubleshooting
• Administration of software/tooling (i.e. Atlassian, MS365, Figma)
• Administration and management of Jira Service Desk Portal
• Facilitating monthly connects with vendor Operations teams on shared topics (Processes, Compliance, Access, IT, Office Logistics, etc.)
• Creation and administration of shared calendars (i.e. team vacation calendar, etc.)
• Misc. logistical support (i.e. Facilitating WiFi guest codes, office logistics, etc.)
  
  

Requirements

• 3-5 years of experience in an Operations role or similar
• Proven experience in business operations, access management, and audit/compliance activities (i.e. ISO 27001, TISAX, SOC2 T2, or similar)
• Strong proficiency in MS365 (SharePoint), Atlassian (Confluence, Jira), and other relevant tools
• Nice to have: admin-level experience configuring and managing these tools for an organization
• Project management background, with an understanding of prevailing PM practices and workflows
• Exceptional analytical and problem-solving skills with the ability to proactively identify process inefficiencies or gaps and propose solutions
• Exceptional organizational and problem-solving skills to handle multiple initiatives concurrently
• Solution-oriented and entrepreneurial spirit
• Excellent interpersonal and communication skills to effectively collaborate with cross functional teams, internal stakeholders and clients
  
  

Nice to Have

• Technical knowledge in a software delivery organization, and an understanding of agile methodologies and workflows
• Understanding of resource management
  
  

What's in it for you?

• Work Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers
• Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.
• Culture: We're passionate about working collaboratively, bonding through team events, and most importantly having fun
• We're remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful dog-friendly office located in the Distillery District, stuffed with snacks
  
  

Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

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