Operations Supervisor - Amsterdam

About Bob W

Bob W is a fast-growing aparthotel brand providing an authentic 5-star experience to every single guest at scale while leading the world’s transition to sustainable hospitality.

Bob’s apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our climate-neutral apartments in the coolest neighbourhoods across Europe. As we expand, fuelled by venture capital and investment from top-tier real estate equity firms, we are building the technology to give every guest a local five-star experience at scale.

The role

Are you a passionate and guest-centric individual who thrives on delivering exceptional experiences? Do you have a passion for the hospitality industry and a keen eye for detail? If so, we have an exciting opportunity for you as an Operations Supervisor at Bob W in Amsterdam!

We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As an Operations Supervisor, you will be the right hand to our Area Manager. You will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making, and experience in the hospitality industry will set you up for success in this role.

So, are you ready to join the journey?

Job Level: IC2/M2
Learn more about our career development framework here.

In this role, you will:

• Enhance Guest Experience: Ensure guest satisfaction by addressing complaints, handling requests professionally, and collaborating with other teams.
• Ensure Operational Efficiency: Conduct property inspections, manage housekeeping and maintenance schedules, and optimize workflows.
• Handle Administrative Tasks: Track operational metrics, manage supplies, and report incidents or maintenance issues to the Area Manager.
• Maintain Compliance and Safety: Ensure adherence to health and safety regulations, conduct drills, and maintain compliance records.
• Solve Problems and Manage Crises: Act as the point of contact for operational challenges and swiftly resolve emergencies.
• Collaborate with Management: Work with the Area Manager on strategic goals, provide feedback, and assist with team recruitment and performance reviews.
• Drive Continuous Improvement: Identify enhancements, stay updated on industry trends, and implement innovative solutions.

Our 5-star candidate has:

• At least 3 years of experience in the hospitality industry, ideally in apart-hotels or operational management roles.
• A customer-focused mindset driven by a passion for delivering exceptional guest experiences.
• Strong problem-solving abilities, capable of anticipating and addressing operational challenges proactively and effectively.
• Excellent communication and time management skills to manage multiple tasks and priorities.
• Proven leadership experience, with the ability to motivate and manage teams to achieve high service standards.
• Keen attention to detail, ensuring all aspects of operations meet or exceed expectations.
• Fluency in English, both written and spoken; additional languages are a plus.
• A solid understanding of health and safety regulations, with experience in compliance and safety protocols being an advantage
• Preferably resides in Amsterdam or nearby areas and possesses a valid driving license.

We offer:

• The opportunity to re-invent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
• Employee stock option plan.
• Unlimited holidays.
• Free nights and generous discounts in Bob W locations.
• Oliva mental well-being platform access.
• Top-notch Apple hardware.
• Development and growth opportunities and L&D budget.
• A multicultural, diverse, and highly rewarding work environment with a smart and motivated team.

Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.