Receptionist

Hours of work: Monday – Friday (9am to 5pm or similar)

Contract Type: 12-month Fixed Term

Are you a people-focused professional with a passion for delivering exceptional customer service? bpha is seeking a confident and organised Receptionist to be the welcoming face of our Bedford Heights office.

About the Role

As our receptionist, you will be the first point of contact for visitors, customers, and deliveries. You’ll play a key role in creating a positive and professional impression of bpha while supporting our internal teams with a range of business services.

Key Responsibilities

• Welcome and assist all visitors and customers, ensuring health and safety procedures are followed.

• Handle queries with empathy and professionalism, redirecting or following up as needed.

• Provide business support services including reprographics, meeting arrangements, equipment fault handling, and administrative tasks.

• Manage incoming and outgoing correspondence and support purchasing processes.

• Assist with document management tasks such as scanning, indexing, and redacting.

• Support the employee wellbeing agenda through administrative contributions.

What We’re Looking For

Essential Skills & Attributes:

• Excellent interpersonal and communication skills.

• Strong active listening and empathy.

• Proficiency in Microsoft Outlook, Teams, Word, and Excel.

• High attention to detail and problem-solving ability.

• Ability to manage a varied workload and meet deadlines independently.

• Calm under pressure and collaborative team player.

• Flexible, adaptable, and proactive.

Experience:

• Previous experience in a customer-focused role.

• Experience building relationships with stakeholders.

• Teamwork to achieve shared goals.

Desirable:

• Experience as a receptionist.

• Familiarity with CRM systems.

• First Aid qualification or willingness to train.

Our Values

We take responsibility, show empathy, work better together, and strive to be ambitious. These values guide everything we do at bpha.

Ready to join a team that values excellence and empathy? Apply now and be part of a workplace that makes a positive difference every day.

INDLOW

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,500 homes and over 500 staff.