Receptionist

Main responsibilities To provide reception duties for the CSIM services. Reception sites include: Physiotherapy department, Munro Unit St Richards Hospital. Outpatient physiotherapy and MSK reception, Bognor Regis War Memorial Hospital Rheumatology and Pain reception, Bognor Regis War Memorial Hospital Main tasks Provide a reception service for patients attending the clinics. Marking the arrival of patients to their appointments Complete SystmOne tasks Process DNAs (Did Not Attend) Open and Close receptions Process friends and family questionnaires Update USB stick daily for clinic information Scan and attach clinical information Process generic emails Book, amend and cancel patient appointments using the computer based booking system SystmOne.

Contact transport when patients are ready for returning home Deal with enquires from patients or staff using various communication methods such as telephone, messaging and written. Communicate clearly and effectively with other professionals, outside agencies and patients. Ensure patient information remains confidential and that patient records and the reception areas are secure to assure confidentiality. Update and amend patient details as necessary.

Take responsibility for liaising with professional colleagues to avoid unnecessary delays in patient care. In times of staffing need, to work at other sites. To carry out other duties which fall within the remit of this post as required by the Reception Team Lead. To contribute to the development of administration services to improve efficiency and productivity.

Participate in Rheumatology meetings if on Rheumatology reception. Answering the telephone or removing messages and booking appointments for blood tests Inputting new referrals for Phlebotomy