Sales & Support Manager

Sales & Support Manager (Managerial Role)

Location: Islamabad, Pakistan

Department: Sales & Support

Job Type: Full-Time

About Us: Immentia is a leading company dedicated to providing top-notch services/products to our customers. We are expanding our Sales & Support team and are looking for a talented and experienced Sales & Support Manager to join us. If you have a passion for sales, excellent customer service skills, and a proven track record in managing teams, we want to hear from you.

Job Description:

As a Sales & Support Manager, you will be responsible for overseeing the sales and customer support functions. You will play a crucial role in driving sales growth, ensuring exceptional customer service, and leading a team to achieve performance targets.

Key Responsibilities:

• Develop and implement effective sales strategies to achieve business objectives.
• Oversee the daily operations of the sales and support team, ensuring high levels of productivity and customer satisfaction.
• Monitor and analyze sales performance metrics, providing regular reports to senior management.
• Conduct training and development programs for sales and support staff to enhance their skills and knowledge.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Collaborate with the marketing team to develop promotional campaigns and initiatives.
• Identify and pursue new business opportunities to expand the customer base.
• Foster strong relationships with key clients and stakeholders.
• Implement and maintain CRM systems to manage customer interactions and data.
• Stay updated with industry trends, best practices, and emerging technologies in sales and customer support.
• Manage budgets and allocate resources effectively to achieve business goals.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience as a Sales Manager or in a similar leadership role.
• Strong understanding of sales principles, customer service practices, and CRM systems.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficient in using MS Office and other relevant software.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in training and mentoring sales and support teams.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health allowance.
• Paid time off and holidays.
• Professional development opportunities.
• Friendly and collaborative work environment.

How to Apply:

If you are a motivated and results-driven sales professional looking to make an impact, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role.

Application Deadline: 14-8-24

Contact Information: Immentia
Plot # 141, Street # 3-A, Commercial Area, Block-A, National Police Foundation, Sector O-9, Islamabad
WhatsApp: 03310159001
Email: [email protected]

Job Type: Full-time

Application Deadline: 14/08/2024