Perks & Benefits:
Sales & Support Manager (Managerial Role)
Location: Islamabad, Pakistan
Department: Sales & Support
Job Type: Full-Time
About Us: Immentia is a leading company dedicated to providing top-notch services/products to our customers. We are expanding our Sales & Support team and are looking for a talented and experienced Sales & Support Manager to join us. If you have a passion for sales, excellent customer service skills, and a proven track record in managing teams, we want to hear from you.
Job Description:
As a Sales & Support Manager, you will be responsible for overseeing the sales and customer support functions. You will play a crucial role in driving sales growth, ensuring exceptional customer service, and leading a team to achieve performance targets.
Key Responsibilities:
- Develop and implement effective sales strategies to achieve business objectives.
- Oversee the daily operations of the sales and support team, ensuring high levels of productivity and customer satisfaction.
- Monitor and analyze sales performance metrics, providing regular reports to senior management.
- Conduct training and development programs for sales and support staff to enhance their skills and knowledge.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
- Collaborate with the marketing team to develop promotional campaigns and initiatives.
- Identify and pursue new business opportunities to expand the customer base.
- Foster strong relationships with key clients and stakeholders.
- Implement and maintain CRM systems to manage customer interactions and data.
- Stay updated with industry trends, best practices, and emerging technologies in sales and customer support.
- Manage budgets and allocate resources effectively to achieve business goals.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience as a Sales Manager or in a similar leadership role.
- Strong understanding of sales principles, customer service practices, and CRM systems.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficient in using MS Office and other relevant software.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in training and mentoring sales and support teams.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health allowance.
- Paid time off and holidays.
- Professional development opportunities.
- Friendly and collaborative work environment.
How to Apply:
If you are a motivated and results-driven sales professional looking to make an impact, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role.
Application Deadline: 14-8-24
Contact Information: Immentia
Plot # 141, Street # 3-A, Commercial Area, Block-A, National Police Foundation, Sector O-9, Islamabad
WhatsApp: 03310159001
Email: [email protected]
Job Type: Full-time
Application Deadline: 14/08/2024
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