Supervisory ACS (American Citizen Services) Assistant

Working for the U.S. Mission

We offer you the chance to join a unique team where your work contributes to our Mission: maintaining and strengthening the diplomatic ties between the United States and The Netherlands. Not just in The Netherlands, but all over the world, U.S. Mission employees strive to protect and promote U.S. security, prosperity, and democratic values. United in our diversity, our motto reflects our spirit: one team, one mission! Are you ready to join us?

What you do

The Supervisory American Citizens Services (ACS) Assistant works in the Consular Section. You perform the most difficult aspects of the full range of routine and emergency U.S. citizen services. As a supervisor, you directly supervise the Special Citizens Services Team Lead and locally employed (LE) staff assigned ACS-related portfolios (approximately five people in total). You provide guidance and advice, particularly in complex cases, to the ACS Chief, the Consular Chief, and adjudicators and/or eligible family members; and advise, motivate, and build the capacity of the ACS Unit.

What we ask (minimal requirements to apply)

· ​​Five years of experience working in an office environment that requires dealing with the public, regulations, policies, and procedures.

· At least one year of experience supervising or managing a team of employees.

· Bachelor’s degree (law/criminal justice, communication, sociology, international relations, or business administration).

· Fluent English and Dutch (speaking/reading/writing) are required.

NB: this vacancy is advertised with substitution of experience for education. For the substitution, the requirements are:

· Seven years of experience working in an office environment that requires dealing with the public, regulations, policies, and procedures.

· At least one year of experience supervising or managing a team of employees.

· At least two years college or university studies is required (no specific field required).

· Fluent English and Dutch (speaking/reading/writing) are required.

All applicants under consideration will be required to pass security certification and may be required to obtain a Certificate of Conduct for Natural Persons (VOG) from the Ministry of Safety and Justice of the Netherlands.

What we offer

· Annual salary of EUR 56,284 – EUR 78,795

· 8.33 % End of year bonus (13th month)

· 8.2% Holiday bonus

· 3.67% Duty-free days bonus

· American and Dutch public holidays (approximately 18 days per year)

· Minimum 23 days of paid annual leave per year

· One-year contract which will be renewed under the same conditions based on job performance, funding, and security clearance.

· Sick leave, maternity leave, parental leave, and other leave in line with Dutch regulations

· Pension Plan

· Travel allowance

· Bicycle Benefit Plan

· Extensive training opportunities

How to apply

Please submit your application via our Electronic Recruitment Application (ERA): https://erajobs.state.gov/dos-era/nld/vacancysearch/searchVacancies.hms

Please note the ERA vacancy announcement prevails over this announcement where there are differences in the text. You can create an account in just a few simple steps and submit your application.

Next steps

When the vacancy closes, HR will conduct an initial screening of the applications. If you are invited for a language test and interview, we will reach out to you via e-mail.

If you have any questions about the position or working for the U.S Mission to The Netherlands, please reach out to Kimberly Reimer-Voois:

Desk: +31703102235

Cell: +31618355320

E-mail: [email protected]

Job Type: Full-time

Pay: €56.284,00 - €78.795,00 per year

Work Location: In person