Team Member

Team Member, WIB Operations - 57586

• Permanent, full-time position
• Based at Parramatta
Hybrid working model – Parramatta office + WFH

How will I help?

In this role you will be required to complete customer requests via email and phone. You will provide support for card originations and perform maintenance activities for Corporate, Business and High Value customers.

As a Westpac Institutional Banking (WIB) team member, you play an integral role in the development of a cohesive team environment and in building effective relationships with business partners across other teams in Group Operations and the wider Westpac Group.

This is a permanent, full-time position based in Parramatta. While most shifts are currently between 9am – 5:30pm, you will have flexibility to work during our core operating hours of 8am – 8pm. You will be based at the Parramatta office during the initial training period, with hybrid arrangements available once training is complete.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Ability to manage multiple priorities with strong organisational and time management skills
• Excellent communication skills
• Ability to build and maintain key relationships with business partners
• Knowledge of Pronto, Ace, E5 and service online (desirable)
Banking and Finance knowledge preferred

What’s it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email [email protected] .

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email [email protected]

Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants. People Leaders will prioritise internal candidates.

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