Technical Support Program Manager

Technical Support Program Manager

This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. Our culture thrives on finding new and better ways to accelerate whats next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Compute Software Group (CSG) Technical Support Team works to triage, remediate, and resolve internal and customer issues, including end-to-end configuration and setup issues, release testing, and defect validation. They support the entire CSG portfolio of products and services including OneView, Image Streamer, Global Dashboard, Compute Ops Management, and iLO . They ensure that our HPE customers are able to continue successfully running in both non-production and production environments.

The Technical Support Program Manager would need to be a creative, engaged, and flexible leader to work in this dynamic and evolving landscape to help us deliver to our product- and our as-a-Service solutions to our customers.

The Technical Support Program Manager would drive the process details across the full CSG portfolio including defect deferrals, Known Issue tracking, Jira template enhancements and dashboards, along with pushing for consistency and alignment of all processes across all products and services in the CSG portfolio. They would drive the creation of Tech Support metrics and create awareness to patterns. They would shadow the Team Manager and be able to cover when she is out.

Responsibilities:

• Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering.
• Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization.
• Leads and provides guidance and mentoring to less-experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent.
• Typically 6-10 years experience.
• Extensive experience with using project and program planning tools and software packages to create, manage, and track project results.
• Excellent analytical and problem-solving skills.
• Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixed teams and resources.
• Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.
• PMP/PMI certification preferred.

Join us and make a difference!

Does the above sound like you? Then we have the right opportunitywe are looking for an Inside Sales Representative to join us! If you want to be part of a business area that is growing - with great opportunities for growth, and are ready for your next role, then please apply today!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it? Then lets stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Accommodation of special needs for qualified candidates may be considered within the framework of the HPE Accommodation Policy.

#usa

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management, Data Controls, Design, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering

Job Level:

Expert

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

Annual Salary: $98,000.00 - $225,500.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .