Administrator

We are currently looking to recruit an enthusiastic and motivated full-time administrator to be part of a dynamic administration team based in Cambourne Admin Hub. This is not a hybrid working position, it is office based only.

This particular role is within the Older Peoples Mental Health team and will be supporting the Nurses, Clinicians and Psychiatrists. The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.

The post holder will be responsible for providing efficient, effective and timely administrative support for the Mental Health Team. Such support will include liaison with external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs then we want to hear from you.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Please refer to the attached job description and person specification for full details of responsibilities.

Word processing of all forms of correspondence, reports and summaries that are required by the team.

Answer all telephone calls within the defined timeframe.

To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.

Record information in the chosen software timely and accurately.

Manage all calls in a controlled and professional manner.

Deal with difficult callers in a calm and professional manner.

Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.

Attend and book rooms for team meetings, take, transcribe and distribute minutes on a weekly basis.

Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.

Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.

Maintain electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.

To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.

To provide operational support for clinical letters / correspondence using necessary computerised systems.

To provide administrative support clinical staff including consultant psychiatrists.