Admissions Representative Bryan College Online (USA/Remote)

At Bryan University, we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.

This is a remote, work-from-home position enrolling students at Bryan College in Canada.

We will consider applicants that reside in the following states: Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Texas, and Utah. The working hours will range between 7am and 6pm (PST) Mon - Thurs and 7am to 4pm (PST) on Friday.

Pay Range: $24.03 - $26.03 per hour DOE

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:

• • Medical
  • Dental
  • Vision
• HSA
• Telemedicine
• An Award-Winning Wellness Program
• Tuition Assistant Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• Volunteer Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided
• Work from Home

(* includes domestic partner coverage)

Position Summary of the Admissions Representative/Bryan College Online:

The Admissions Representative inspires and delivers unsurpassed levels of advisement to all prospective and new students at Bryan College. The Admissions Representative provides every prospective student with prompt, professional, engaging, thorough, and accurate advisement, with unsurpassed levels of follow-up and support. The Admissions Representative demonstrates empathy and compassion when advising students and collaborates with the Associate Dean of Admissions to set goals, receive timely and meaningful coaching and feedback, and develop a plan to meet or exceed key performance indicators. The Admissions Representative also performs self-assessments as well as receives feedback from the Associate Dean on performance indicators and communicates regularly with the Associate Dean on the progress of strategy and execution of plans to achieve or exceed individual goals.

Responsibilities of the Admissions Representative/Bryan College Online:

• The Admissions Representative delivers the highest level of service in every step of the student admissions life cycle and adheres to BC admissions performance standards. The life cycle includes, but is not limited to:
  • In the interview process, the Admissions Representative evaluates prospective students’ academic goals and provides an overview of BC’s educational offerings to assist in the prospective student's decision-making process.
  • In the interview process, the Admissions Representative facilitates the applicants’ chosen educational pathway by guiding them through the admissions process.
  • Throughout the admissions process, the Admissions Representative sets the example of excellence in assisting applicants to succeed and maintains exceptional communication with prospective students, applicants, and enrolled students from the first contact to the beginning of the admissions process and through to the first day of class.
  • Resolving students’ questions and concerns throughout the enrollment process.
  • Utilizing student outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and support.
• Partners with Associate Dean to create a plan to achieve or exceed monthly performance goals and exhibits personal accountability to consistently and effectively execute the plan.
• Embraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities in an advisement role and as an informal leader.
• Effectively utilizes reports and tracking tools to assess individual progress against key performance indicators (e.g.: student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach).
• Contributes to building a high level of team morale, trust, and mutual support within the team and department.
• Demonstrates and promotes high ethical standards and adheres to and reinforces all regulatory and compliance standards associated with admissions and higher education while adhering to all policies and standards set by BU, the Department of Education, accreditation, and regulatory bodies.
• Effectively prioritizes and manages time to consistently achieve monthly goals.
• Consistently sets proper applicant expectations throughout the admissions process and promotes effective communication between financial aid, student outreach, and other departments to ensure a seamless applicant to the new student experience.
• Facilitates and contributes to strong, positive relationships within the team, department and interdepartmentally – and promotes student-focused outcomes within all departments.
• Builds strong departmental and interdepartmental relationships through effective communication and collaboration to ensure students receive the highest level of support.
• Exhibits a positive attitude with all students, colleagues, and university departments.
• Embraces innovation and change in a fast-paced environment and adjusts to priorities as needed.
• Exhibits a well-developed sense of integrity and commitment to student satisfaction.
• Other duties as assigned.

Requirements of the Admissions Representative/Bryan College Online:

• Bachelor's degree preferred, or equivalent combination of education, training, and experience in admissions/enrollment, consultative service, sales, or recruiting.
• Proven track record for consistently achieving results as an individual contributor.
• Proven track record of delivering excellent customer service.
• Demonstrates strong verbal and written communication.
• Proven track record for building and sustaining trusting relationships.
• Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction.
• Ability to work collaboratively and multitask in a fast-paced environment with changing technology.
• Demonstrated proficiency in navigating through a PC and multiple software systems required.
• Proficiency in contact management database systems, Microsoft Suite and Gmail.
• Ability to work in a virtual environment using software technology including but not limited to CRM database, Google Drive, Canvas, Zoom, Microsoft Office Suite.
• Must be able to lift at least 20 pounds.
• Ability to sit or stand for six to eight hours.
• Ability to work at least 40 hours per week.

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.