Client Relationship Manager

• Building and maintaining relationships with clients and key personnel within practices.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Responding to the clients queries and provide them with adequate technical and domain training of the applications.
• Letting customers know about other products the company offers.
• Achieving client relationship targets and KPI’s as set by the Head of Department.
• Working closely with Account Managers and other departments.
• Escalating and resolving areas of concern as raised by clients.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Alerting the sales team to opportunities for further sales within key clients.
• Carrying out client satisfaction surveys and reviews.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Tools / Skills